ClicVan recrute
Customer Service Agent
We are an offshore branch of a company based in London that has opportunities for both Tunisian and British expat staff.
We would like to hear from any expats and Fluent English speakers who would like to join us to work in our customer service, logistics, finance, marketing & e-sales or web development teams. Full and part-time positions are available!
Description:
As a Customer Service Agent, you are the frontline contact for our customers. You will properly assess the reasons for the calls/emails and ensure quick and accurate resolutions, all the while demonstrating a willingness to help and an excellent customer service approach.
Duties:
* Answer all incoming customer telephone calls and emails.
* Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner.
* Contributes to team effort by accomplishing related results as needed.
* Demonstrate empathy, active listening, patience, caring, motivation and energy on every contact.
* Open offline cases and perform follow ups to ensure problem resolution.
* Provide the caller with a quality customer experience.
Skills/Qualifications:
-Very Good level of english (speaking and writing)
-Customer service oriented
-Problem solving
-Phone skills
-Multi tasking
-Ability to work under presssure
-Motivated
-Previous experience in a Contact Centre is an asset, preferably in the customer care industry.
Pay packages will be competitive and in line with local rates
Bonus scheme offered that will be based on performance
Full training on our systems and processes
Please send your CV to hello@clicvan.com
Comment postuler :
Please send your CV to hello@clicvan.com
Ville : Sousse
Nom / Entreprise : ClicVan
Email : hello@clicvan.com
Adresse : Sahloul, Sousse
